Based in Mill, this quality role focuses on internal and external complaints, quality reporting and lasting process improvements. Technical affinity is an advantage; good Dutch and German are required.
Location: Mill, Noord-Brabant.
The role
As a Quality Officer, you are the point of contact for customer questions and complaints within our client company's customer service department. You handle internal and external complaints and independently resolve customer issues, such as incomplete deliveries or missing parts.
You prepare and analyse quality reports, identify deviations and process bottlenecks, and help improve quality processes on an ongoing basis to prevent issues from recurring.
What you will do
- Handle complaints from internal and external parties and resolve customer issues independently.
- Prepare and analyse quality reports.
- Identify deviations and bottlenecks and help prevent recurrence.
- Contribute to improving and maintaining quality processes.
What you bring
- A strong sense of responsibility and ownership, analytical thinking and problem-solving skills.
- The ability to work independently, communicate confidently and remain resilient in challenging situations; you are comfortable handling phone calls.
- Technical affinity and the ability to read drawings are an advantage.
- A good command of Dutch and German; English is an advantage.
What is offered
- A responsible role in a growing organisation.
- Room for initiative and the opportunity to help further establish and improve the new customer service department.
- A professional working environment with short lines of communication.
- A market-aligned salary and good employment conditions.
- The contract type, number of working hours and shift pattern are not specified.