Coordinate product complaints, quality analyses and food-safety checks for our client company in Amsterdam. Full-time, five days a week; gross salary €2,800–€3,100 per month, excluding 8% holiday allowance.
The role
As a Quality Control Coordinator at our client company in Amsterdam, you will coordinate product complaint handling, technical quality questions and quality-control activities in food production. You will work with the quality team, internal departments, external production and logistics partners, and an external laboratory.
Key responsibilities
- Monitor complaint status daily, paying particular attention to food-safety issues and recurring complaints.
- Ensure complete, systematic complaint records in a CRM system and coordinate root-cause analyses and corrective actions with partners involved in production, packaging and logistics.
- Record internal product complaints, prepare a basic monthly report, and coordinate the escalation of food-safety and recurring complaints with the quality specialist.
- Train customer-service colleagues in complaint handling, follow up on their work, and collaborate with IT to improve the complaint process in CRM.
- Act as the first point of contact for the sales team, export partners and customer service on technical product-quality questions and customer questionnaires.
- Prepare basic information on food safety and product quality for customers and distributors.
- Coordinate microbiological and chemical analyses at an external laboratory, and conduct or coordinate sensory product-quality assessments.
- Carry out a weekly HACCP inspection at a production site and report the findings.
- Provide food-safety training to production operators and other staff, and manage the quality team’s mailbox.
What you bring
- Fluent written and spoken Dutch and English.
- A bachelor’s degree in a food-related field or a comparable qualification.
- Recent graduation or up to two or three years of relevant experience in quality.
- Full-time availability, five days a week.
- An affinity for IT tools such as CRM systems and a laboratory portal.
- Strong organisational and planning skills, with the ability to work independently and as part of a team.
- Enthusiasm for food safety and product quality, an analytical and process-focused mindset, and a good sense of humor.
What is offered
- Full-time work, five days a week.
- A gross monthly salary of €2,800 to €3,100, excluding 8% holiday allowance.
- A contribution to a pension plan, a healthcare plan, and an annual budget for training and professional development.